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Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging. If everything checks out to our satisfaction, we will issue a refund (minus shipping fees) to the credit card used to make the purchase. If you used PayPal, the refund (minus shipping fees) will be issued through PayPal.

Several types of goods are exempt from being returned, such as perishable goods like White Knight cannot be returned. To complete your return, we require a receipt or proof of purchase.

Since we are also a distributor for several manufacturers, we ask that you do not send items you purchased through Wanders Products back to the source manufacturer.

Pricing and Additional Charges

All prices are subject to change depending on availability, demand, and geography. In some instances, customers living outside the contiguous USA will incur additional shipping charges. Notification of the charge will be made via email or phone.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
     

Late or Missing Refunds (if applicable)

  • If you haven't received a refund yet, first check your bank account again.
  • Then, contact your credit card company. It may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you've done all of this and you still have not received your refund yet, please contact us.
     

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.


 
Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us before sending your item:


Return Shipping

To return your product, you should mail your product to:
Wanders Products
10605 SE 240th St #425
Kent, WA 98031

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Liability

It is understood by any and all customers of this site that they agree to hold Wanders Inc. harmless in the event of any product failure leading to property damage or personal injury.


Privacy Policy

This Privacy Policy governs the manner in which Wanders Products collects, uses, maintains, and discloses information collected from users (each, a "User") of the WandersProducts.com website ("Site"). This Privacy Policy applies to the Site and all products and services offered by Wanders Products.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer. and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Wanders Products collects and uses Users personal information for the following purposes:

To improve customer service

  • Your information helps us to more effectively respond to your customer service requests and support needs.
     

To personalize user experience

  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
     

To improve our Site

  • We continually strive to improve our website offerings based on the information and feedback we receive from you.
     

To process transactions

  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
     

To send periodic emails

  • The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or User may contact us via our Site.
     

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. This has been accomplished via the extremely strict standards and testing conducted by Trustwave Holdings Inc.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

Changes to This Privacy Policy

Wanders Products has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, contact us.

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Thank you for your interest. We look forward to hearing from you soon.

Phone
(253) 653-7209

Hours of Operation
24 Hours a Day, 7 Days a Week

Service Area
Nationwide
Worldwide Shipping Provided

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